Refunds and Cancellation

1. Who you are buying from

SmarTrip Premium and the trip pack are sold directly by SmarTrip (Dor Riger, Israel). Payments are processed by PayPal. The charge appears on your card or PayPal statement as SMARTRIP.

The price shown is the price charged. Nothing is added at checkout.

2. What we sell, and what we do not

We sell the planning tool: the Premium subscription and the trip pack.

Flights, activities and transport are booked with the provider, not with us. They are sold to you under that provider’s own terms and are refunded by that provider under those terms.

A hotel can also be booked through SmarTrip’s own booking. You then pay for the hotel to our booking partner, Nuitée (LiteAPI), which is the seller of that booking, and cancelling or refunding the hotel follows the terms of the rate you chose.

Cancelling Premium does not cancel a hotel booking. Booking a hotel through SmarTrip can refund the trip pack — on the terms in section 5.

3. Cancelling a subscription

Not currently sold — this section applies to anyone who has already bought it.

You can cancel a monthly or yearly subscription at any time, from your account page or from PayPal’s automatic payments settings. Cancelling stops future charges.

Your premium access continues until the end of the period you have already paid for, and is not cut short.

4. The 24-hour day pass

Not currently sold — this section applies to anyone who has already bought it.

The day pass is a single charge. It does not renew and there is nothing to cancel. Access begins immediately and ends 24 hours later.

5. The trip pack (₪19)

The trip pack is a single charge of ₪19. It opens every day of the trip you bought it for, and the next 3 trips you build open automatically, for 12 months. It does not renew and there is nothing to cancel.

Bought the pack in the app, through the App Store or Google Play? Your next 3 trips do not expire — they have no expiry date.

Book the hotel through us and we refund the ₪19, when:

• the hotel was booked through SmarTrip’s own booking — not through a link to another site, such as Booking.com — on a trip this pack unlocked: the trip you bought it for, or one of the trips it opened after that;
• the booking is still confirmed. A booking that was cancelled, through us or with our booking partner, does not qualify;
• once per purchase, for the full amount.

The refund goes back to the PayPal account you paid with, or through Google Play if you bought in the Android app, the day after check-in (Israel time).

Bought the pack in the iPhone app? Apple took that payment, and only Apple can refund it, under Apple’s own policy — so the hotel-booking refund does not apply to it. Ask Apple for a refund at reportaproblem.apple.com.

6. Refunds

If something you bought did not work as described, contact us through smartrip.me/contact and we will refund you. We would rather refund a disappointed customer than argue with one.

7. EU and UK customers

For digital content you normally have 14 days to withdraw from a purchase. We do not ask you to give up that right at checkout, so it stands.

This does not affect the refund offer above, which we apply more generously than the law requires.

8. Israeli customers

If you are a consumer in Israel, your consumer protection rights under Israeli law apply to this purchase, and nothing on this page waives them.