Privacy Policy — SmarTrip

1. Introduction

SmarTrip (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website and services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. By using SmarTrip, you consent to the data practices described here.

2. Information We Collect

Information you provide directly:

Account information (email address, name, password)
Travel preferences (destinations, dates, budget, traveler count)
Travel profile data (passport details, date of birth) — stored encrypted
Payment information — processed by Stripe; we store only the last 4 digits and expiry

Information collected automatically:

Device and browser information (type, operating system, browser version)
Usage data (pages visited, features used, time on site)
IP address and approximate location (country/city level only)
Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

Generate personalized travel itineraries using AI
Facilitate bookings with third-party travel providers
Authenticate you and maintain your account security
Send transactional emails (booking confirmations, receipts)
Improve our AI models and service quality (anonymized, aggregated data only)
Comply with legal obligations
Send marketing communications (only with your explicit consent)

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

Travel partners (airlines, hotels, tour operators) — only the minimum data necessary to complete a booking you initiate
Payment processors (Stripe) — to process payments securely
AI providers (Anthropic) — trip generation prompts; we do not include personally identifiable data in prompts
Analytics providers — anonymized usage data to improve the service
Legal authorities — when required by law or to protect our rights

5. Data Retention

We retain your account data for as long as your account is active. Trip data is retained for 2 years to allow you to reference past trips. You may request deletion of your data at any time (see Section 8). Payment details (last 4 digits / expiry only) are retained for 7 years for tax and compliance purposes.

6. Data Security

We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest for sensitive fields (passport numbers, card details), and regular security audits. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze site traffic. You can control cookies through your browser settings. Disabling cookies may affect site functionality (particularly authentication).

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing of your data
Data portability (receive your data in a machine-readable format)
Withdraw consent for marketing communications at any time

To exercise these rights, contact us at info@smartrip.me. We will respond within 30 days.

9. Children's Privacy

SmarTrip is not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website at least 14 days before the changes take effect.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:
SmarTrip
Email: info@smartrip.me